At Kenzo Stitch, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.

Returns

  • You may request a return within 7 days of receiving your order.

  • Returned items must be unused, in their original condition, and with all packaging intact.

  • To initiate a return, please contact us at [email protected] with your order details.

  • Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued in the same method as the original payment, unless otherwise agreed.

Exchanges

  • If you wish to exchange an item, please contact us within 7 days of receiving your order.

  • Exchanges are subject to product availability.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or other restrictions. These exceptions will be clearly mentioned on the product page where applicable.

Contact Us

For any questions about our Refunds and Return Policy, please reach out to us at:
Email: [email protected]